Syrtraina Gause
Team Member since 2006

Oversees all aspects of the operation including managing the maintenance function and office staff, supervises workmen & inspects all work done. Reviews all work orders for payment. Works with rental agents, office staff and coordinates all QHI building inspections. Works with City of Rochester on  C of O and violation issues. Oversees & plans for capital improvements. Works with clients and makes recommendations for increased profitability of their investment

Brenda Weiser
Team Member since 2006

Answers phone, assigns maintenance work, responsible for all accounts receivable and payable, balances, examines and processes all bills for materials, utilities and services, contacts tenants after repairs are finished to verify customer satisfaction. Works with utility companies to set up service on managed properties.

LaKeysha Mays
Team Member since 2007

Answers phone, assigns maintenance work, contacts tenants to verify customer satisfaction, follows up on maintenance work done, assists rental agents in scheduling appointments. Collects all rents and balances daily deposits. Oversee entire move-in process with new tenants including orientation & schedule. Updates lease renewals & rent increases. Facilitates paperwork for Social Services and Section 8.

Ajoya Gause
Team Member since 2012

Answers phone, makes tenant calls to verify satisfaction with recent maintenance items, Assists with putting tenant files together to send to collection company. Monitors prospective tenant applications.



All rental agents work as independent contractors, showing vacant units, accepting and checking submitted rental applications
and turning them into the office for final approval

Jaquanda Jackson
Team Member since 2009

Amber Shelby
Team Member since 2012



All maintenance personnel are independent contractors with experience in all phases of maintenance including painting, repairing plumbing, heating and general maintenance. They all are lead paint certified. All assignments from Zona Properties, Inc. are verified before payment is approved for work finished.

Phil Lovelace and Michelle Lovelace
Team Members since 2006

Phill Forte
Team Member since 2007

Andy Clayton
Team Member since 2010

Sean Kavanaugh
Team Member since 2012

Carl Holmes
Team Member since 2013